Mobile carrier T-Moble will pay a record fine of $ 17.5 million in the case of the 911 outage, because clients couldn’t reach the emergency line for 3 hours.
The grave incident occurred in the summer of 2014, when about 50 million T-Mobile customers were unable to reach the emergency line for three whole hours, due to a network outage that the company experienced.
The Federal Communications Commission conducted an investigation on the T-Mobile case that resulted in this record fine of $ 17.5 million that the mobile carrier was slammed with, due to its inability to take the optimum measures to fix this dangerous situation.
It seems that T-Mobile did not call the FCC as soon as it identified the problem, as the standard protocol dictates and that has made a very big difference in the overall amount of time that 911 calls were out.
Official data reveals that approximately 70% of the calls that are made to the emergency line come from mobile phones nowadays, and therefore it is crucial that people are able to use their mobile phones to call for help, because it makes an enormous difference if a person gets in touch with the emergency line sooner rather than later.
While three hours might not seem like a long time, this is a gargantuan amount when people are faced with life or death situations that can shift either way in a matter of seconds.
Furthermore, the emergency line receives an average of 27,400 calls every single hour. This means that T-Mobile might have prevented as many as 82, 200 people from seeking help on what might have been the worst day of their lives.
This is why the emergency line is open 24/7 and provides assistance from a capable alert staff that can assess the situations they are faced with in record time, so that they may provide a few seconds longer for the outcome to switch towards a positive outcome.
This is not the first time that 911 calls are disabled due to network related outages and this is not the first time when a telecommunications carrier has to pay a sizable fine, but the one that T-Mobile received was the highest to ever be issued up to this point.
Image Source: emergencymgmt