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Uber’s clients support has moved from e-mails to features in the application. Many regions around the globe where the transportation service wants to a large part of the business, such as the large Asian countries, do not use e-mail in the same amount as the Western nations.
It is hard to believe this, since many of us have been acquainted to communicating via e-mails in the last couple of decades. The reality is that many Chinese users do not even like responding by e-mail and many individuals do not have e-mail accounts.
The Internet is not as efficient in these areas of the globe, so instead, people there use applications such as WeChat to connect. This app reached the one billion customers limit during last year. The recent in-app support was released in the United States at the end of 2015, but Uber tried to move e-mail texting to modern app-based communication in the last years, as its officials have recently revealed.
Uber is currently growing to different countries of the planet in order to help maintain clients who might get in touch with the service. These could be related to various problems, like a missing product or other problems regarding both the driver and the client.
This move is an extremely important one for India, China and other locations that mainly choose app-based texting over e-mail, Uber said. The modifications also relieve some inner blockage on the client service part.
The company’s professionals used to reply separately to e-mail problems about violent travelers or missing products over e-mail, but this was some years ago when the service was barely developing and could manage the visitors.
The transport service has been belittled in the last moths for not showing a telephone number for instant support and it was challenging to see if an individual was trying to solve the issue via email. The Uber client care simply designed a consistent reply until a person later responded.
Technicians had to renew the whole assistance program on the after sales side to bring these developments, according to the representatives of the company. Its in-app program ought to produce a quicker reaction time, along with numerous assistance facilities that are available now in addition to its built-in texting.
This could relieve stress and avoid the necessity of a hotline. In the exterior, drivers and associates have earned access to complete local assistance under the help section in the app’s menu.
Image source: Stuff.tv